Your safety matters most

Your health and safety is our top priority! Here are a few measures we take to prioritize your safety before each trip.

Traveler health

We want to ensure that travelers are healthy before they take off on tour approximately 45 days before departure. At a minimum we require all travelers to either receive a negative COVID PCR test within 72 hours of your tour departure or to be fully vaccinated.

Travel preparation

All travelers will receive information about local COVID-19 guidelines and regulations expected to be in place during their tour approximately 45 days before departure. Travelers are expected to comply with safety measures outlined in our Safe Traveler Agreement 14 days prior to departure as well as all local guidelines and regulations. See the current version of the agreement here.

On-tour experience

Portions of your tour may be adjusted as we continuously work with our local partners such as tourist sites and restaurants to provide as safe an experience as possible. Examples may include avoiding crowded locations at peak times as well as itinerary alterations to follow local guidance and recommendations.

Hotels

We partner with hotels that practice enhanced cleaning measures such as frequent cleaning of common areas and thoroughly disinfecting guest rooms between customers.

Private motor coach

Your private coach will be thoroughly cleaned daily and high touch areas will be wiped down throughout the day. Our bus drivers will be trained in best practices to provide the safest possible environment.

Hand sanitizer & face masks

Hand sanitizer will be provided on the bus, but we recommend travelers bring their own personal hand sanitizer. We require all travelers to wear a mask on tour when required by local law, other relevant authorities, or at the direction of their Tour Director or EF staff. Currently travelers who have been vaccinated and/or recently recovered from COVID are not exempt from wearing masks.

Tour Director & local staff

All our local staff, including your expert Tour Director, will be ready to explain guidelines in the destinations you are traveling to. Your Tour Director and EF Global Emergency Support team are trained how to support travelers should you feel ill during your trip.

A worldwide presence

EF has the largest worldwide network of support teams and in-country experts to assist you in times of need with EF staff on the ground, 365 days a year, in over 50 countries. Our Safety & Incident Response team is available 24/7 and we have a resource network of industry experts, healthcare professionals, and government personnel who liaise with local embassies, government authorities, and health providers.

EF is following the protocols and recommendations established by the WTTC. These include health, hygiene and social distancing guidelines. We have strong, long-established relationships with some of the largest airline, hotel, and transportation companies. These partnerships, along with our leadership roles in major industry organizations, mean that we are actively shaping new worldwide cleanliness and safety standards.

EF COVID Care Promise

If your trip is postponed due to travel restrictions or COVID safety concerns, we’ll notify you approximately 45 days before departure. You can reschedule to a different trip or a later date for free, or receive a future travel voucher for 100% of the money you’ve paid.

If you are either diagnosed with COVID-19 while on tour or required to quarantine on account of COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense throughout the duration of any on-tour quarantine period:

  • Lodging and meals
  • EF representatives available to support the traveler and to coordinate with local authorities on their behalf where necessary
  • Assistance connecting with local health care providers*
  • Translation services
  • Communication between the traveler and the traveler’s family back home
  • EF arranged flights home, based on existing itinerary, for the traveler once cleared to return
  • Voucher for missed time on tour

*Travelers are responsible for their own medical costs; we highly encourage travelers to confirm their current health insurance includes coverage while traveling domestically or internationally or purchase trip protection that includes medical coverage through EF or another provider.


Travel Insurance

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.

Covid-19 news

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.

Health restrictions

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam.

At a minimum we require all travelers on our group trips to either receive a negative COVID PCR test within 72 hours of your tour departure or to be fully vaccinated. For our private experiences covid-testing is required based on the destination you are traveling to. Some destinations may also require vaccinated travelers to present a negative COVID test upon entry. If a traveler receives a positive COVID test within 72 hours of departure they may not travel on our group tours. In addition to pre-tour testing, the United States Centers for Disease Control currently requires all travelers to provide a negative antigen or PCR COVID test before boarding international flights into the U.S. This test must be taken no more than 72 hours before departure. Chidi Ashley Travels is currently facilitating traveler testing by incorporating testing into your itinerary to meet this requirement. Travelers are responsible for all COVID testing costs and must be prepared to show test results to any parties that require them on tour including, but not limited to, airlines and other suppliers.
Vaccinations are required for some destinations depending on the country you are traveling to. Full vaccination occurs two weeks after the second dose of a two-dose vaccine or one dose of a single-dose vaccine. Vaccination requirements are subject to change based on governmental requirements and safety guidelines.
We require all travelers to wear a mask on tour when required by local law, other relevant authorities, or at the direction of Chidi Ashley Travels staff.
Some aspects of your tour experience might be impacted by local restrictions such as businesses operating at reduced hours and/or reduced capacity. In some rare cases, we may need to adjust the itinerary. Restrictions and itinerary adjustments will be communicated to travelers before departure.
We highly recommend purchasing full coverage travel and health insurance to ensure that you are covered during the trip. we typically provide a full list of travel insurance options for you to choose from, however, purchasing travel insurance is your responsibility.
To support travelers and provide more flexibility, you can transfer your trip balance up to 60 days before departure to another date or trip in 2021 or 2022. Please contact our agents if you are cancelling after 60 days prior to your trip
If your trip is unexpectedly postponed or cancelled by our company due to travel restrictions or COVID safety concerns, you can reschedule to a different trip or a later date for free, or receive a future travel voucher for your deposit while we refund the remaining balance paid. We are currently notifying travelers approximately 60 days before departure if their tour is being postponed due to travel restrictions or COVID concerns.
We understand that priorities shift in the wake of a crisis which might put a financial strain on some guests - if you are unable to keep up with your monthly payments during this time, please do send us an email and we can rearrange your payments schedule to enable you to catch up with your payments at a better time.
We’ve got you covered by ensuring all of the money you pay towards your trip is protected in the event that your trip is cancelled due to the coronavirus or related events. We provide free and flexible trip transfers as well as refund options.

Our payment plans are flexible, straight forward and convenient!

1. Pay your deposit

To secure your spot on the trip of your choice, simply pay your deposit to confirm your interest!

2. Flexible installments

We provide flexible payment schedules, pay your monthly installments bi-weekly, monthly or at once

3. Finish your payments

No interest, finish paying off your trip at least 30 days before you travel.

If you book your trip less than 100 days before departure, pay your deposit and catch up with all payments 30 days before the final payment deadline. 

FAQs

Aside from a transaction fee charged to each payment on our site, there is no need to worry about additional fees! With our monthly payment plan, you’ll pay no extra fees and zero interest.

If you are having trouble keeping up with payments please send an email to our support team. If you miss one payment simply catch up within 14 days of the payment due date. However, if you miss two consecutive payments, you will receive a notice email, after which you may be withdrawn from the plan altogether. 

All completed payments will be applied to your new trip and any remaining balance will be redistributed evenly over your new time frame.

Yes! You can also choose to make payments bi-weekly or pay all at once.

We accept all major debit and credit cards as well as payments made via PayPal

Yes! We have group and referral discounts to make it even easier to afford your trip. Refer a friend and get $50 off of your trip with us!

For any additional questions regarding payments please contact info@chidiashleytravels.com

AMENDMENTS & CANCELLATION

You can cancel or amend your trip up to 60 days prior to trip departure. Any differences in trip costs between your original and new booking will still be applicable.

You can cancel your trip up to 60 days before departure and get your money back, excluding the deposit amount. Your flexible deposit will remain attached to your profile and can be used to book a new trip whenever you’re ready. 

If your trip is running as planned with no travel restrictions affecting you from attending the trip If you wish to cancel then the following cancellation penalties apply:

 

Payments made after your deposit:

Cancellations within 30-60 days of your departure date are subject to a 50% cancellation fee of the total amount paid after the deposit. The remaining 50% balance will be applied as a credit towards a future trip.

 

Cancellations made within 30 days of the scheduled departure date or less are subject to a 100% charge of the total amount paid after the deposit.

If your trip is postponed or cancelled officially due to travel restrictions you can reschedule to a different trip or a later date for free, or receive a future travel voucher for your deposit while we refund the remaining balance paid. We are currently notifying travelers approximately 60 days before departure if their tour is being postponed by Chidi Ashley Travels due to travel restrictions or COVID concerns.